F.A.Q.

Join a Join FAQ General Tab

General:

What is Join a Join?
Join a Join is a bridge that unites people, places, and experiences together by giving you access to two types of Joins: Properties and Experiences. A Property Join is a room, house, apartment, camping site, or any location meant for lodging. An Experience Join is provided by a tour guide and can include adventures on air, water, or land. At Join a Join you can list, find, and book amazing things to do and awesome places to stay. Join in the adventure!


What is a Join?
A “Join” is any experience, adventure, or place to stay, inside the Join a Join community.


What’s a Joiner?
A Joiner is anyone who Signs up for Join a Join. Whether you host a Property or Adventure Join, or you join in as a guest, you’re a Joiner!


How it works
Through Join a Join we bring together people, places, and experiences. We’re not a travel agency, we are facilitators for everyone who loves to travel, meet new people, and have all kinds of adventures. Let’s say you want to visit Puerto Rico, but instead of staying at a typical hotel, you’d rather have a personal and intimate experience, as if you were a local. That’s what we’re here for. We hook you up with people who have an extra room to spare, an empty vacation home, or a really amazing experience they’d like to share. We call these “joins”, and once you join a join, you’ll never go back to travelling the old fashioned way again!


Is it safe?
Yes. We review all experience and property listings prior to publishing them on our website. A listing that doesn’t meet the Join a Join standards will not be published. We also provide reviews and recommendations that allow for firsthand commentary from people who have either stayed at the property or lived the experience. We suggest that all our hosts provide as many pictures and information as possible to facilitate the decision-making process for every guest. We withhold payment to hosts until 24 hours after the guest checks in.

Visit the Trust and Safety section below to learn how we keep our tours safe and ensure the highest quality.


Why use Join a Join?
It’s easy, fun, and different. When you use Join a Join to book your lodging and activities, you get something way beyond the traditional tourist experience. We help you interact with your travel destination enhancing your cultural experience. At Join a Join you can rent a remote mountain cottage, eat a local meal cooked by your host, and visit the secret surf spot only locals know about. It’s like having a friend at your travel destination!


What’s different about Join a Join?
Your average travel platform misses out on access to amazing experiences and hidden beauties available only through local experts. At Join a Join we provide a platform that helps you connect with the real world. Here you can find an alternative to the classic hotel, where the local culture is included and the pricing is reasonable.


Who can host on Join a Join?
Anyone with a cool place in an awesome location can be a host! It’s free to sign up and to list your join. You can also host tours and experiences. Whether it’s a spare room in your house, a secluded cottage in the mountains, an ocean view apartment, an amazing caving experience, a special river spot, or anything you feel passionate about in your hometown, you can host a join for it.


How is pricing determined on Join a Join?
Since Join a Join is an online marketplace, each host decides what to charge for their listing. Look around the site to price your experience competitively. Food, transportation, gear, and extras can all be calculated into the price. When a reservation is booked, we charge both the guest and the host a service fee to cover the cost of running the site. For more on Taxes, Fees, and Other Charges, check the subsection below.


What are Join Specifics?
These are specific details that need to be identified by the host. They may include any limitations or restrictions to the experience, for example, when the adventure is not safe for people with heart conditions or pregnant women, etc.


My Account:


What is the dashboard?
The dashboard is the home page or portal where you control your account, settings, bookings, listings, etc.


Why should I complete my user profile?
At Join a Join we seek to make traveling a more intimate experience. Since our focus is on properties and experiences owned or provided by individuals, we feel it is necessary and beneficial to give potential guests a way to get to know you better in advance.


If I sign-in with my Facebook account, will it be visible on my profile?
We only use your Facebook account to bypass our regular registration tool. Your name and Facebook photo will appear in your Join a Join profile, but no other Facebook information will be included. The rest of the profile will have to be completed manually.


Should I upload a photo of myself?
We recommend it! However, it is not a requirement.


What do I do if I forget my password?
Click Log In. On the bottom of the page you will find a link to reset your password.


How do I change the email address associated with my account?
To change your email, please contact Customer Support at customersupport@joinajoin.com.


How do I delete my account?
Please contact our Customer Service Team at customersupport@joinajoin.com.


Why are some profiles incomplete?
Some hosts or guests have not finished completing their profiles. If you require more information, we advise you to contact them through our messaging system.


Why don’t all hosts have their profile picture up?  
Although we encourage all of our hosts to upload photos of themselves, we have not yet made it an obligation.


Wallet:


What’s the wallet?
The wallet is where the payment is initially deposited. You can find your wallet by clicking the Payout tab on your dashboard. Your wallet is associated to your PayPal account and you can transfer money between the two. All transactions involving the wallet will be recorded in the Transactions tab on your dashboard. You may access this tab at any time.


How do I set up my wallet with my PayPal account?
Go to your dashboard and click the Payout tab, then click on Money Transfer Accounts. If you haven’t set up your account yet, you will be prompted to do so. At the moment, we only use PayPal. To set up your wallet, simply enter the email registered with your PayPal account into the space provided and click Submit. You’re all set!


How do I transfer money from my wallet to my PayPal account?
24 Hours after a guest checks in at your property or adventure Join, the initial payment is deposited to the wallet section of your account. To transfer any amount to your PayPal account, click the Payout tab, and then click Withdraw Fund Request. You will be prompted to enter the amount you wish to withdraw. Enter it and click Request Withdraw. You can visit the Withdraw Fund Request page at any moment to verify the status of your request.


How long does it take for wallet funds to be available in my PayPal account?
For requests made Sunday through Thursday, the money will be available in your PayPal account the following day, before midnight (Atlantic Standard Time). For requests made on a Friday or Saturday, the amount may not be visible until noon (Atlantic Standard Time) the following Monday.


What is the Transactions tab?
The transactions tab is where you will find a record of all your transactions including cleared payments, debits, and credits.


When a guest requests a booking, the transaction amount automatically appears in the host’s wallet, however, the amount will not be cleared until 24 hours after the guest checks in at the property. If a guest cancels the booking request before the host replies or the booking request expires, the amount is automatically deducted from the host’s wallet and returned to the guest in full (including service fees).


Pricing and Payment Methods:


How do I pay?
We accept Visa, American Express & Mastercard. For other payment methods available please contact customersupport@joinajoin.com


Is the payment processing secure?
Yes. All payments are processed through encrypted connections.


How are refunds processed if a booking is cancelled?
Refunds are processed according to a host’s Cancellation Policy. If you are eligible for a refund, the payment will be transferred on the same day that we confirm your cancellation. Depending on your provider, it may take between 3-5 business days for the payment to appear in your account.


What if the guest asks to pay me on the spot?
If a guest asks to pay you in cash, you should respectfully decline. Our payment system is secure. Keeping all transactions through our system guarantees that you will be paid in full for every reservation that you complete. It also helps ensure our cancellation policy so that you are protected from last minute cancellations and allows us to better assist you through customer support.


Costs, Fees, Taxes, and Other Charges:


Cleaning Fees.
Cleaning fees may or may not be required by a host.
Hosts may require a cleaning fee to ensure their listing is nice and tidy after guests check out. Cleaning fees are automatically added to each guest's reservation and are not returned to the guest. If, as a host, you do not want to include a cleaning fee, please enter 0 on the cleaning fee space. We recommend explaining in your house rules that you expect guests to keep the place clean. Cleaning fees are included during the upload process of a Join or may be added or removed in the “My listings” tab on your dashboard. Click the edit button on the listing you wish to change and enter the amount you wish to charge in the cleaning fee space.


Taxes. How do I collect taxes for my reservations?
Your state may impose a tax or taxes on the rental of rooms or rental fees. We expect all our hosts to abide by their local laws, agreements, tax authorities, and any other applicable regulations. You are responsible for managing your taxes and regulatory obligations.  If you determine that you need to collect tax, please add the tax amount to the listing price. We also recommend that you be clear in your listing description and notify guests about the tax and how it will be paid. Taxes are not included when calculating Join a Join service fees.


Please contact a tax professional or city compliance department for advice about your tax status and responsibilities.


Guest Service Fees
*This fee covers costs to run the JoinaJoin.com platform and to provide a number of services, such as customer support before, during, and after your JoinaJoin.com experience.

Join A Join charges a fee “Service Fee” to the Join Seeker (Guest) based upon a percentage (typically 5%- 15%) of applicable Property Fees, whereas can be higher or lower depending on the specifics of the reservation.

The Guest Booking Fee (service fee) is non refundable if a guest cancels a reservation. If a host cancels for any reason, the total amount of your booking, including the Guest Booking Fee (service fee), will be refunded.


Property Host Booking Fee
We charge a % fee (typically 5%- 10%) of the total booking price, to the host of the property, whereas can be higher or lower depending on the specifics of the reservation.


Adventure Guest Booking Fee
When guests book an adventure, we charge them a 4%-6% service fee added to the total amount at checkout.


Adventure Host Booking Fee
All experience hosts are charged a 18% commission for all completed bookings. The amount is automatically deducted from the pay out.


Issues and complaints:


What should I do if I am not happy with my guest’s behavior?
If you are not happy with your guest’s behavior, we urge you to speak to your guest and try to solve the issue. If you cannot solve the problem, please contact our customer support department and we will investigate the situation as soon as possible.


How do I file a complaint if I have encountered a problem?
If you have any complaints, please contact our customer support team explaining your reasons and we will respond to you as quickly as possible.


What should I do if I have a problem when my guest arrives and cannot resolve it in person?
We encourage all Join a Join users to try to solve issues between hosts and guests in person. However, if that is not possible, please contact our customer support department at cutomersupport@joinajoin.com and we will try to solve the problem with you.


What should I do if I have a problem when arriving at my accommodation? If you have any problems when arriving at your accommodation, please contact your host and try to resolve the issue. If that is not possible, please contact our Customer Support Team and we will try to solve the problem with you.  


What should I do if I encounter problems with a host?
If you have a problem with a host, we urge you to try and resolve it directly with the host. If for any reason you cannot resolve the situation with them, please contact cutomersupport@joinajoin.com and we will assist you. If you feel it’s necessary to make a cancellation, it must be submitted via email to our customer support department.



Reviews and Recommendations:


How do I get reviews?
After a guest stays at your property, we send them an email encouraging them to leave a review. It is entirely up to them. Only guests who have stayed in your property can add reviews.


Why should I leave a review?
Reviews are great ways of leaving your feedback and help future guests and hosts maximize their experiences.


How do reviews work?
Whether you are a guide, host, or a guest, you will have the opportunity to leave reviews after your reservation is complete. Reviews are written by users who have booked their reservations through the Join a Join community and would like to share their experience with others. In your review, you may include photos or videos of your experience. If you’re new to the site and don’t have any reviews yet, don’t worry, we’ll help you get started and very soon you’ll be seeing brand new reviews!


Reviews are also one of our safety features. They allow us to ensure the reliability of both hosts and travelers, providing a platform for users to build a positive reputation within the Join a Join community.


Why some Joins don’t have any reviews?
Some listings may be brand new on Join a Join, or it’s possible previous guests have not left a review yet. Over time, listings gradually acquire reviews.


When do I review or get reviewed?
Within 24 hours of a completed experience, you will receive an automated email from Join a Join asking you to leave a review of your guide or guest. Please do so! Simply click the link in the email or log in to Join a Join.com and click “Write a review” button in your dashboard.


If you are anxious to see your guests’ reviews, you may send a follow-up email to recap and urge them to leave reviews for you. Reviews help hosts get more bookings for their properties or joins.


What happens if I get a bad review?
Try to use it as a way of improving your service. At Join a Join we value reviews and keep them 100% authentic. Bad reviews included! One way to handle a bad review is to reach out to your guest, find out more about why they wrote the review, and how you can improve your join for the next traveller. If you need help on how to deal with a bad review, don't hesitate to contact Customer Service.


Can I get recommended by another Joiner?
Yes! We allow for any registered Joiner to recommend a host or Join. Through recommendations, Joiners can vouch for other Joiner tour guides or hosts. Once a Join takes place, both guests and hosts receive an email prompting the users to review and recommend each other. Reviews and recommendations are suggested and encouraged, but completely optional.
Cancelling and Rescheduling:


What if my guests cancel the booking?
We have different cancellation policies available for you. Each one has different implications for you and your guests. Please visit our Cancellation Policies subsection below for more information. Guests may cancel Joins at any time by clicking the cancel button next to the booking they wish to cancel, in the My Trips section of the Dashboard. Cancellations are refunded according to a host’s Cancellation Policy. Guests must receive a cancellation confirmation email in order for their cancellation to be honored. If you have cancelled a Join and have not received a confirmation email, please contact customer support. The booking service fee is non-refundable for all cancellations made by guests. Cancellations made by guests before a booking is confirmed by the host are refunded in full, including the Join a Join service fee (guest fee).

What if I need to cancel a booking I’ve already confirmed?
If for any reason you are unable to honor a previously confirmed booking, please contact our Customer Support department at customersupport@joinajoin.com and we will advise you further.


What if the host cancels?
If a host cancels a booking at any time, you may choose to either:

  • Transfer your payment to another Join. If the cost of the new booking is less than what you previously spent, you will be refunded the difference. If the cost is more, your account will be charged the difference.
  • Receive a full refund. If you want, we can reimburse the cost of your reservation including the service fee to your wallet or we can refund the payment to your credit card. However, we recommend you to leave it in your wallet to facilitate future transactions.



Hosts or guides do not get paid until after the experience or reservation takes place. We take reliability very seriously. Although we understand that some emergency situations are inevitable, if a host displays a pattern of canceling or not showing up, they will be removed from the site. Our customer support department will personally assist you in finding a replacement guide in the case of cancellations.


What if the host is late or does not show up?
You are only obligated to pay for the time and date you booked. If a guide arrives more than 15 minutes late, or attempts to reschedule the experience within 24 hours prior the scheduled date or time, you may, but are not obligated, to accommodate the request, and must submit the change in writing to our Customer Service department with the new time/date.

If your host requests a reschedule and you do not wish to change the date or time, or are unable to do so, you will be refunded in full.


Cancellation Policies:


Adventure Join Cancellation Policy:

At Join a Join there are 3 types of tour cancellation policies. Each host chooses the policy that best fits their needs.


Flexible – Traveler must cancel 1 day prior to the event (until 5 p.m. the day before the reserved date). Travel Joiner receives a 100% refund, minus service fees. There will be no refunds for cancellations made after 5 p.m. on the day before your scheduled Join.


Standard – Traveler must cancel 3 days prior to the event (until 5 p.m., 2 days before the reserved date).  Travel Joiner receives a 100% refund, minus service fees. There will be no refunds for cancellations made with less than 3 days anticipation.


Moderate – Traveler must cancel 5 days prior to the event (until 5 p.m., 3 days before the reserved date). Travel Joiner receives a 100% refund, minus fees. There will be no refunds for cancellations made with less than 5 days of anticipation.



Property Join Cancellation Policy:


Flexible – Traveler must cancel 1 full day (24 hours) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. Traveler Joiner receives a 100% refund, minus fees. If you cancel with less than 24 hours of anticipation, there will be no refund.


Moderate – Travel Joiner must cancel 5 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. Traveler Joiner receives a 100% refund, minus Join a Join Service fees. If you cancel with less than 5 days of anticipation, there will be no refund.


Strict – Travel Joiners must cancel 7 full days (1 week) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. Cancellations requested with 7 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 7 days of anticipation, there will be no refund.


30 day– Travel Joiners must cancel 30 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. Cancellations requested with 30 or more days in advance receive a 100% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.


No Refund - There will be no refund. (This Cancellation Policy only applies to special circumstances and is by invitation only).

Super Strict – Super Strict – Travel Joiners must cancel 30 full days (1 month) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. Cancellations requested with 30 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.



Notes: (The following guidelines apply to ALL property Join cancellation policies.)

  • Cleaning fees will be refunded if the guest did not check-in.
  • Join a Join service fees are non-refundable.
  • For complaints from either party, please notify Join a Join customer service within 24 hours of check-in.
  • Join a Join hopes to mediate any disputes if necessary, and reserves the right to have the final say in all disputes.
  • Reservations are not officially cancelled until you click the Confirm Cancellation button in the dashboard.
  • Guest Refund Policy, safety cancellations, or extenuating circumstances may supersede the Cancellation Policy.
  • For a Service Fee Refund, you need to cancel your reservation within 24 hours from the time the booking request was accepted.
  • This refund will be credited to the original form of payment as long as the reservation you want to cancel is eligible for a refund under the cancellation policy the host selected for that property.
  • Please contact customersupport@joinajoin.com




Weather Policy:
If you booked an experience that depends on weather conditions and the weather prevents the experience from happening on the scheduled date, the guide and traveler can choose to reschedule. If rescheduling is not possible, the guest will receive a full refund after emailing Customer support.


Trust and Safety:


How does Join a Join ensure trust and safety?
We use a secure payment system, authentic reviews, and social connections to help reinforce security in our marketplace. We also provide our users with the tools they need to flag hosts or other guests and contact hosts beforehand. We withhold payments to the host until check-in or completion of the experience.
We also personally verify the existence of locations and submit each listing to a rigorous confirmation process.


How can I protect myself as a host?
Make sure to screen the profiles and reviews of all your potential guests. Remember to read any reviews left by other hosts. If their profiles don’t have enough information, feel free to ask inquiring guests to complete their profiles before booking with you or answer any questions you might have.


How can I protect myself as a guest?
Make sure to screen the profiles and reviews of all the hosts you are considering. Remember to read any reviews left by other guests. If their profiles don’t have enough information, feel free to ask possible hosts to complete their profiles before booking with them or answer any questions you might have. You can also search the site for hosts with a strong reputation. Make sure to keep all your communication within the Join a Join website. Use the messaging system to learn about your hosts and to clarify any questions about the price and amenities for the listing.


Do you offer traveler’s insurance?
Join a Join does not offer traveler’s insurance. However, traveler's insurance is an affordable option that can help keep you protected in case of injury or emergency during a trip. Some policies even cover lost baggage and travel delays. Check with your local insurance provider for options. Remember to contact the local police in case of an emergency or if you feel threatened in any way.


Why is it necessary to keep all communications and transactions on Join a Join?
It helps keep you safe. Vacation rentals have always been somewhat of a gamble. At Join a Join we use our review and communication systems to help ensure the safety of both guests and hosts. By keeping a complete record of communications and transactions, we can give better assistance through customer support. Our review system, which we keep 100% accurate, helps us guarantee we only list good quality properties and experiences. Our payment and cancellation policy ensures the safety of funds in the event of last minute cancellations.


How does Join a Join verify user information?
As a marketplace, we do not perform background checks on users, although we do reserve the right to do so within our discretion. However, we provide a number of features to build trust and safety on the site.


What scams should I watch out for?
Make sure to read reviews and note whether a host or guest has been flagged. Any requests to make or receive payments outside of the Join a Join system should be respectfully declined. All legitimate payments on Join a Join will take place within our website.


How does Join a Join help avoid fraudulent hosts?
We only pay your host 24 hours after you check-in or complete your experience; therefore any problems are addressed before the payment is actually transferred.
Profile pages, reviews, and the flagging system also help identify fraudulent hosts which are promptly removed from our website.


If profiles don’t have enough information, feel free to ask possible guests or hosts to complete their profiles before booking with them or answer any questions you might have.



I need more help.
If you have any other questions, feel free to contact Customer Support at customersupport@joinajoin.com and they will be more than happy to help you.


Which Internet browsers work best on Join a Join?
To take advantage of the speed and security Join a Join has to offer, we recommend upgrading your Internet browser. For the best experience, we encourage you to use Mozilla Firefox or Google Chrome.

FAQ Hosts

Listing a Join:

Who can list on Join a Join?
Anyone with a cool place in an awesome location, or a worthy experience can be a host! It's free to sign up and to list your join. You can also host tours and experiences. Whether it’s a spare room in your house, a remote and secluded house in the mountains, an ocean view apartment, an amazing caving experience, a special river spot, or anything you feel passionate about in your hometown, you can host a join for it.

Join a Join gives you access to two types of Joins: Properties and Experiences. A Property Join is a room, house, apartment, or any location meant for lodging. An Experience Join is provided by a tour guide and can include adventures on air, water, or land.


What kind of properties can be listed on Join a Join?
Any property worth staying at can be posted on our site. If your property type is not listed on the List Your Join section, please contact our customer support team customersupport@JoinaJoin.com and we will be happy to help you.


What kinds of Adventures can be listed on Join a Join?
Join a Join welcomes all kinds of experiences from all types of people, as long as the experience or activity follows our guidelines and respects the local community and its visitors.


How much does it cost to list a Join on Join a Join?
Listing a Property Join or Adventure Join is completely free! We charge a % fee (typically 5%- 10%) of the total booking price. For a list of costs and fees, check the General FAQ tab.


How do I create a listing on Join a Join?

  • Log on to JoinaJoin.com.
  • Click the “List your Join” button on the right hand corner. You will be prompted to choose between a Property Join or an Adventure Join. Choose your Join and fill out all the necessary information. Be sure to include high quality photos and specific details about your Join, such as house rules, key handover details, necessary equipment, and other relevant information.
  • Don’t worry about reviews and recommendations. You will slowly get them as you book and offer your Joins!



What kind of pictures should I upload?
Your photos should show your guests the rooms they will have access to, such as the bedroom, bathroom, kitchen, terrace, etc. Upload good pictures to attract visitors and Joiners.


Does Join a Join have a photography service?
Join a Join tries to assist hosts in improving the quality of their listings whenever possible. In some special cases, we might be able to arrange for a photographer to visit your property. If you would like to be considered, please contact our customer service department. This service is provided for an extra cost.


Where can I find my listings?
Your listings are on Your Listing section on your dashboard.


I just listed my Join, why isn’t it visible to other users?
In order to maintain the high quality of our listings, we review each offer before approval. Uploading good quality photos and providing complete information about your property will help speed up the review process. If your listing still doesn't appear in the search results within 48 hours, please contact our customer support team customersupport@joinajoin.com for further advice.


How Does Join a Join protect me (host) from Damage?
The most comprehensive way Join-a-Join protects homeowners is with the Accommodation Protection Program which covers homeowners up to $25,000 in liability protection and third-party property damage, as well as $5,000 of content protection.
If you’d like to read more about the insurance policy, please Click Here!


How long do I have to wait before my Join is visible?
We usually respond within 48 hours of your request and inform of approval, denial, or a request for more information.


Other things you can do to help speed up the process:

  • Make sure your title and descriptions are clear.
  • Check your spelling and grammar.
  • Review your photos to ensure high quality images.  
  • Fill out your user profile with as much relevant information as possible.



Can I edit my listing after it has been published?
Yes. Simply login to your account and go to My Joins section. You can edit photos, descriptions, pricing, and more.


How do I delete my listing?
At the moment, deleting a listing is not available. If you don’t want your listing to be seen, you can hide it in the My Joins section of your account.


How can my listing be featured higher in the search results?
Please contact our customer service department and we will advise you further.


What type of legal issues should I consider before listing on Join a Join? Most cities have some sort of regulation regarding short and long-term rentals. You should familiarize yourself with the local laws and regulations. Make sure you meet all the necessary requirements before posting your Join. There may be permits, inspections, fees, and other requirements. There may also be penalties, fines, or other enforcements for not following regulations.


Please make sure to review your local laws before listing your space or experience on Join a Join. By accepting our Terms of Service and activating your listing, you certify that you will comply with local laws and regulations.


Hosting a Property Join:


What should I keep in mind when creating a property Join? You should present your accommodation in an informative manner, highlighting the details, and clearly stating all commodities. You will be asked to create a title, upload photos, and describe your property. Make sure you include details, such as price, location, amenities, property type, minimum stay, maximum number of guests, nearby attractions, and anything that makes your join interesting.


Do not include contact details (email, phone, street address, etc.) in the title, description of the property, or house rules. These will be provided to the guest upon booking completion.


How is the location of a property displayed?
We display the street name and a map of the area. The exact street address is withheld in order to protect your privacy. Guests will only receive your full address and location once the booking has been confirmed.


I can’t find my location on the map!
If your street address is not recognized, try entering the zip code and/or city. If this still does not work, please contact our customer support team and we will be happy to fix it for you.


Can I list my property if it is outside of Puerto Rico?
Currently, we are only available in Puerto Rico. However, Join a Join is presently scouting locations all over the world. For a complete list of cities coming soon to Join a Join, visit out our home page. If you own a property or would like to host a tour in one of these cities, or any other city in the world, please email us at newmarkets@JoinaJoin.com with your information and pictures and we will begin our evaluation process.


SECURITY DEPOSITS


Can I request a security deposit for my property Join?
Yes. Join a Join includes a security deposit service in case there are any damages to your property during a reservation. Hosts can choose to handle the deposit off-site, provided it is clearly stated in the conditions section of the join and clear communication has been established in our communications system. However, we strongly recommend you use our Join a Join Security Deposit System.


To use our Security Deposit System, you must add the security deposit to your listing before the reservation is booked. The security deposit is not included in the total price of the reservation.


How do I include the Security Deposit on my listing?
When you first list your property, you will have the option of setting up the security deposit when you set up the price and cleaning fees.  

To add a Security Deposit to an already published listing, go to your dashboard and click the My Joins button under the Listings tab. You will see a table with all your listings. Click the Edit button next to the listing you wish to add a deposit to. You will be directed to a details page. Simply add the amount in the space provided for Security Deposits and hit the Update button. A Security Deposit will be added to all future reservations.


Please note that you cannot add security deposits to reservations that have already been confirmed. If you wish to add a Security Deposit to a booked reservation, please contact Customer Support for further assistance.

How do Join a Join Security Deposits work?
The guest’s credit card is authorized for the total amount of the deposit, 24 hours before checking in.

The amount is released 48 hours after the check-out date, provided the host does not make a claim. Keep in mind it may take the bank or credit card company up to ten days to process the release of funds.

If you check-out before your scheduled date, the Security Deposit will not be released until 48 hours after your originally scheduled checkout date. If you cancel your reservation before checking in, the Security Deposit will be released immediately.


How do I make a claim on a Security Deposit?
All Security Deposit claims must be made within the 48-hour period after a guest’s check-out date.


To make a claim, please email customersupport@joinajoin.com and we will instruct you on how to proceed. We may request you to contact the guest to discuss the claim.

Once you file your initial claim, you will be contacted by our Customer Service Team, who will inform you of the necessary documentation. Once Customer Service has contacted you, you will have 48 hours to respond with the requested documentation including:

1. A description of the incident or damage.
2. Photos of the damage or an explanation of why photos are unavailable.
3. Expense documentation, including original receipts or repair estimates with official company letterhead.

Most Security Deposit Claims are resolved within a week from the initial claim. If money is owed, we will collect the deposit and send you a separate payout.


Can I handle the security deposit off-site?
Security Deposits may be handled off-site, provided it is clearly communicated prior to booking a reservation. If a host chooses to handle the Security Deposit outside of our system, it should be clearly stated in the listing description or house rules, or there should be evidence of the communication in our messaging system.

Under no circumstances should guests be required to pay a deposit at check-in without prior notification. Should there be any damages reported, Join a Join will gladly assist in the communication between host and guest; however, we cannot ensure payment or return of deposits handled outside of our Security Deposit System.

We encourage you to Join our Security Deposit System to ensure the best possible service.


What's the difference between a house manual and house rules?
The House Manual is a way of letting your guests know how the property works. For example, it may include instructions on how to use the washer, where you keep the coffee, a contact number, and other information to help your guest have a pleasant stay. We recommend you keep a physical copy the House Manual on the property and let your guest know where you keep it.

The House Rules are the do’s and don’ts of the property. For example, you’d like guests to turn off the water heater when not in use, or avoid a specific room. This is also where you let your guests know whether smoking, pets, and other behaviors are allowed. Make sure to let your guests know the House Rules well in advance. We recommend you keep a visible copy of the House Rules on the property.


Should I offer additional assistance to make the guest's stay more 'local'? This is entirely up to you. We do not expect you to provide additional host services; however, guests will appreciate the option of a pick-up, meal, or even a short tour of the neighborhood! Remember, Join a Join provides experiences as well as lodgings, so you can design a special experience for your guests and list it as a separate Join. Browse through the Adventure Section of our website to get ideas.


How the Calendar Works
It is important to always keep your calendar updated since guests rely on it to verify available dates. You will also know which dates are reserved.
The customer will see:
- On highlighted blue: days available to check-in and check-out.
- Green boxes: days available for check-out but not for check-in since a minimum stay is required or the host has upcoming unavailable days.
- On shaded blue/gray: unavailable days.  
A sample of the calendar is included:
On the October Calendar, the host is not available from October 10-12 and from October 21-28.
The customer can't check-in but can check-out on the 8th, 9th, 19th, and 20th because in this example, the host requires a minimum stay of 3 nights.
How Do I Edit My Calendar If I Am a Host?
Manage your calendar at Your Listings > My Joins. Then choose "Set Unavailable Days".
Remember, you need one calendar for every listing you have. Each listing must have its own calendar and pricing.
The calendar is set up so the customer can see available or unavailable days. This will help you manage check-in and check-out dates.
On the "Set Unavailable Days" tab, you can edit whether you would like to enable or disable dates. On the Set Disabled Days section, choose which days you want to disable, select the disable button, and update the Calendar. You will see the update immediately. An example is included.
If you want to change the status of any day, choose which days you want to enable on the Set Disabled Days section, select the enable button, and update the Calendar. You will see the update immediately.


Creating and Hosting an Adventure Join:


Who can host an Adventure on Join a Join?
Anyone can host a Join! Usually, guides are people who are passionate about a subject or place and would love to tell others about it. It's completely free to sign up and request to become a guide. However, you must be approved by our team to be considered. We find it necessary to ensure the safety and quality of all our Joins.


What should I keep in mind when creating my Adventure Join?
Make sure to include as many details about your tour as possible. Any restrictions or limitations, recommendations, necessary equipment, etc. should be included.


Adventure Guidelines:
All Join a Join experiences must meet the following guidelines. If you have questions please contact Customer Service.


1. We do not allow experiences that exploit, destroy, or endanger destinations, their inhabitants, or their visitors. That includes illegal activities, activities that might be harmful to the environment or local ecosystems, and unjust transactions.


2. We do not allow experiences that aim to coerce or convert. Our Joins are about knowing your location, having an adventure, or experiencing an exotic locale.


Why should I host an Adventure Join?

  • Because you love the place and want to share it with the rest of the world.
  • To earn money visiting the places you love and meet new people.
  • To provide a travel experience beyond the typical tourist sites and overrated activities.
  • To help promote local vendors, merchants, and communities.
  • Sharing your favorite spots with travellers from all over the world can be an enriching way of rediscovering your already familiar places.



What should I include in the price?
All your expenses incurred during the trip as well as the time invested in your endeavor. If you have any questions about pricing, feel free to contact Customer Support and we will gladly advise you.


If my tour includes food or any other expense, do I have to pay for it myself?
You should include all costs in your tour pricing and make sure your guests know in advance what is included. Any extra costs that might be required during the tour should be clearly specified in the description.


Booking your Property Join:


I've received a Property Join booking request. Now what?
When a guest makes a booking request for your Join, you will receive an email advising you on how to accept or reject it. You may also accept or reject bookings in the 'Listing' section of your account under the ‘Incoming’ booking tab.


I just confirmed a booking, now what do I do?
Once you have confirmed a booking, make sure to clearly communicate how the handover of keys will take place. Remember to send a confirmation email a few days prior to completing the reservation.


How much will I be charged for a booking?
We charge a % fee (typically 5%- 10%) of the total booking price, to the host of the property, whereas can be higher or lower depending on the specifics of the reservation, automatically deducted from your payout. For a complete list of charges and other fees, check the General FAQ tab.
How can I communicate with my guest?
Use our secure messaging service to work out details with your guests before accepting a reservation. You'll need to be logged in to your account to view and send messages. When you receive a message from a guest, you may view it in your inbox.


Can I ask guests to provide more information about themselves?
Yes. Asking questions is a great way to build rapport, learn about your guest’s preferences and expectations, and make sure your house rules are fully communicated. Feel free to ask guests whatever you deem necessary, including details about their arrival, how many people are coming and their names, the purpose of their stay, and anything else you would like to know. Just make sure to keep your communications and transactions within the Join a Join messaging system. However, we do not allow exchanging contact information within our messaging system for security reasons.


Can I ask guests to complete their profiles before accepting a reservation?
Yes. If a guest has not completed their profile, you may ask them to do so and provide any information you deem necessary, including uploading a picture, etc.


May I reject a booking request even though my Join is available?
If you are not convinced about a potential guest, you are, of course, allowed to reject their bookings. Please keep in mind that rejecting bookings regularly will affect your position in the search results and may even cause your listing to be taken offline.


What if a guest wants to see my Join before booking?
At Join a Join we encourage security and trust. Keeping all your communications and transactions on Join a Join helps us ensure everyone’s privacy and security. We recommend that all hosts and guests complete their bookings through our website before meeting in person to best ensure their safety and privacy.


How does the handover of keys work?
The handover of keys should be agreed upon between the host and guest in advance, and should happen as planned, whether the keys are handed over personally or by a third party. Remember to be clear with your guest about how the key exchange will work and remind them of how it will take place after you confirm a booking.


When do I get paid for a booked Join?
Payments are transferred within 24-36 hours after you check-in at your Join. The payment is initially transferred into the wallet section of your account. You may request a transfer into your primary market account at any time.


For more information on payments, please check the Wallet section under the General FAQ tab.


What if my guest cancels?
For more on cancellations, visit our Cancellation Policy section on the General FAQ page.


Booking Your Adventure Join:


What’s the process for listing an adventure Join?

  • Come up with an amazing tour or activity idea. Think about what you love doing or what you know the most about. We have all kinds of tours related to history, art, food, outdoors, and more. Whether it’s a bike tour in one of the local trails, a personal shopping experience at local shops, or a historical tour of antique sites and museums, you can make the experience your own, and we help people join you.
  • Fill out your personal profile so people get a better idea of who you are. We recommend you upload a photo of yourself and provide as much information as possible. The more a guest knows, the safer they feel.
  • List your adventure on Join a Join! Simply log on to JoinaJoin.com, click the “List you Join” button on the upper right hand side. Click on the Adventure Join tab and enter the required information. You will be prompted to provide dates, times, rules, and other details. We recommend you include as much information as possible. Don’t forget to add photos of the places you will be visiting. You can also upload videos!
  • Don’t worry about reviews and recommendations. You will slowly get them as you book and offer your Joins!



I've received an Adventure Join booking request. Now what?
When a guest makes a booking request for your experience, you will receive an email advising you on how to accept or reject it. You may also accept or reject bookings in the 'Listing' section of your account.


What if I accepted a booking request but can’t give the tour?
Sometimes a host receives a booking request they cannot honor. In such cases you should:

  • Contact the guest and inform them you are unavailable at the specific time. Try to reschedule and see if you can find something that works for the both of you.
  • If you cannot schedule, contact Customer Support and we will try to find a replacement.



What should I do if I don’t know if I’ll be available yet?
Contact your guest via our messaging system and let them know. A short message indicating that you will be confirming your availability shortly will suffice. Make sure to confirm availability as soon as you know it.


Can I send a third party to do the tour for me?
Yes. However, this needs to be agreed upon beforehand by both guest and host. If you make a third party arrangement with your Joiner, please inform Customer Service prior to checking in.


I just confirmed a booking, now what do I do?
Congratulations! Make sure your Joiner has everything they need so the join turns out just right. Remember to include all the relevant information in your listing description.


Do you have any advice on how to prepare for my Adventure Join?

  • Confirm the date, time, itinerary, and schedule of your Join with your guest. That way guests will know what to expect. Make sure to include the following information:
  • Your contact information, exact date, time, meeting location (try to include a map or directions), and number of people expected.
  • List of supplies, clothing, and extras needed. Be specific about special requirements like walking shoes, and if they need to bring extras like sunscreen, bottled water, metro card, and so forth.
  • Describe your appearance and what you will be wearing. Some hosts find it useful to bring a sign with the Join a Join logo on it.


  • Pick a good Meeting Spot. Remember to include the Meeting Point in your tour information. If you can include a Google map link or directions to the place, it would be perfect. Make sure your meeting place is a safe, specific location that is not too crowded. An easily reachable open mall parking lot or park might be a good idea. Remember that it’s your responsibility meeting in an easily accessible, secure location. You are the local, so make it easy on your guest.


  • Be helpful and answer any questions they might have about your city. Remember, you’re like a friend in this strange new city. Being serviceable will help you get better reviews!


  • Be prepared!
  • Bring any supplies, equipment, clothing, maps, or anything else you need.
  • We suggest you bring bottled water and snacks for your guests.
  • Check the weather. Always have a contingency plan.
  • Check for traffic. Make sure you set a departure time that allows time for any unforeseen stops.
  • Pace your stops and review your itinerary according to your guests needs.
  • Fully charge your phone and bring a car charger with you if possible.
  • Make sure you bring all your guests contact information, including names, cell phone numbers, or any other information provided.
  • Reconfirm your tour with your guests a couple of days prior to the reservation and provide them with all the necessary information, even if you have previously already done so.
  • Don’t forget to smile!




What should I keep in mind during my Join to make the most of it?

  • Be open, friendly, and hospitable to your guests. We recommend you provide a schedule so they know what to expect. People feel more comfortable and safe when they know what to expect.
  • Pay attention to your guests’ needs so you can assist them accordingly.
  • Remember your Schedule. Try to plan rest periods into your schedule, but remember to keep your pace.
  • Interact with your group. Don’t just give a lecture. Allow for questions and comments.
  • Take lots of pictures! Bring your camera and upload the pictures to your listing. Follow up on travellers with a complimentary pic. Also take pictures of your guests with their cameras.
  • Have a big ending. Try to save something special for the end. It’s always good to leave your tour on a high note.
  • Have some closure. Allow for questions and advice at the end of your tour.




What information should I verify with my guests before beginning the Join?

  • Meeting place, contact information, schedule, and all necessary supplies.
  • Make sure to have a contingency plan in case you can’t find each other, or if the weather interferes.



What should I do if I can't find my guest?
Once you confirm a booking, your guest will receive an email with the itinerary details and your contact information. We suggest you request a contact number from your guest to facilitate communication. This is entirely up to the guest. If you can't find each other at the scheduled meeting place, wait for your guest to call you; if you have your guest’s contact information, call or text them. If you need more assistance, please contact Customer Service at customersupport@joinajoin.com.


What if the traveler is late? What if I am late?
Let your guest or host know. If your guest is late, contact them. If they are more than 15 minutes late, the experience is non-refundable (view our Cancellation Policy). If you are late, let your guest know. If you are very late and have to cancel, your guests will get a full refund. If there are any issues, contact Customer Support.


How much will I be charged for an Adventure Join booking?
All experience hosts are charged an 18% commission for all completed bookings. The amount is automatically deducted from the pay out.


When do I get paid for a booked Adventure Join?
Payments are transferred within 24-36 hours after you complete your Adventure Join. The payment is initially transferred into the wallet section of your account. You may request a transfer into your paypal account at any time.


For more information on payments, please check the Wallet section on the General FAQ page.

Join a Join FAQ Guests:

Booking a Join:

Why do I need to sign up to make a booking?
Signing up allows us to keep better control, record communications between hosts and guests, and ensure a better quality of service. It also allows for the review and recommendations process.


Why do some listings only contain a few photos?
We ask hosts to upload a minimum of one photo for each listing. If you would like to see more photos of a listing, try contacting the host with your request.


How much does it cost to book on Join a Join?
Join A Join charges a fee “Service Fees” to the Join Seeker (guest) based upon a percentage (typically 5%- 15%) of applicable Property Fees, whereas can be higher or lower depending on the specifics of the reservation, look under the General FAQ tab under Costs, Fees, Taxes, and Other Charges.


When will I be charged for my booking?
The total of your booking will be reserved on your credit card or other payment method immediately after you make the booking request. The amount will only be deducted from your account if and after the host accepts your request.

Can I change my mind after I make a booking?
You may cancel a booking at any time by clicking the My Trips tab on your dashboard. Click the cancel button next to the booking you wish to cancel and follow the online instructions. Bookings cancelled before a host accepts are refunded in full, including the Join a Join service fee. Bookings cancelled after a host accepts the booking are subject to the host’s Cancellation Policy and Join a Join retains the service fee charged. (The Join a Join Service fee is non refundable).

I cancelled a Booking Request before the Host replied and Join a Join retained the service fee. Why?
Currently our system is set to withhold the Service Fee automatically; however, if your cancellation was done before your host replied, your entire booking cost will be refunded including the Service Fee. It may not show up in your wallet section; however, the entire amount will be credited to your credit card within 24 hours of your cancellation.



How long does it usually take to receive an acceptance or a refusal from a host? Our policy requires our hosts to respond to booking requests within 24 hours of a request. If a host does not respond within 24 hours, the booking request is automatically cancelled. Sometimes time zone differences can delay responses. If your booking request expires or is refused by the host, the total booking amount reserved in your account will be released by midnight of that day (Atlantic Standard Time). It can take 3-5 working days for the amount to reach your primary market account. Since the booking was never confirmed, Join a Join won’t charge you.


I've made a reservation. Now what?
Hosts receive booking requests via email and have up to 24 hours to respond. We encourage all hosts to respond promptly, however, sometimes time zone differences can delay the process. If for some reason you cannot wait that long for a response, contact our Customer Support department and we will help speed up your request.

If I Want a Full Refund ?
Since the service fee is non-refundable, to receive a Service Fee Refund, you need to cancel your reservation within 24 hours from the time the booking request was accepted. This refund will be credited to the original form of payment as long as the reservation you want to cancel is eligible for a refund under the cancellation policy the host selected for that property. Please contact customersupport@joinajoin.com
To Receive a Full Refund of the Payment (Total Excluding Service Fee) you need to cancel your reservation within 24 hours from the time the booking request was accepted. This refund will be credited to the original form of payment as long as the reservation you want to cancel is eligible for a refund under the cancellation policy the host selected for that property. Please contact customersupport@joinajoin.com

If I want to cancel a Reservation and get a Refund, but the reservation is not eligible under the cancellation policy the host selected for that property?
If you have a booking request accepted and you need to cancel the reservation in the no refund period or not eligible under the Cancellation Policy you need to contact the host within 12 hours from the time the booking request was accepted to see if the host agrees to give a full or partial refund. If the Host accepts, both (Host and Guest) must contact customersupport@joinanoin.com and give the details of the agreement between the Host and Guest. This refund will be credited to the original form of payment.

No Refund Period / Not Eligible under Cancellation Policy.

Flexible – a Booking Request was made and accepted in less than 1 day of the Check In
Moderate – a Booking Request was made and accepted in less than 5 days of the Check In
Strict – a Booking Request was made and accepted in less than 7 days of the Check In
30 day – a Booking Request was made and accepted in less than 30 days of the Check In
No Refund - a Booking Request was made and accepted
Super Strict –a Booking Request was made and accepted


How can I change the date or times of my reservation?
Simply contact your host or tour guide to make sure they are available for the new date and time. If so, leave the rest up to the host and you’re all set!


What if a host doesn't respond to a booking request?
If a host does not respond to a booking request within 24 hours, the booking will automatically be cancelled. We recommend you contact several hosts about their availability.


How do I make contact with a possible host? You may use the messaging system to contact hosts. We are happy to encourage communication between hosts and guests. However, attempts to transfer contact information through the messaging system will be automatically rejected.


What if the host cancels?
If a host cancels a booking at any time, you may choose to either:

  1. Transfer your payment to another Join. If the cost of the new booking is less than what you previously spent, you will be refunded the difference. If the cost is more, your account will be charged the difference. You must first contact the host to verify the availability of your desired Join and then notify the Join a Join team so they can transfer the balance.  
  2. Receive a full refund. If you so choose, we can reimburse the cost of your reservation including the service fee to your wallet. If you prefer, we can refund your credit card; however, we recommend you leave it in your wallet to facilitate future transactions.


Hosts or guides do not get paid until after the experience or reservation takes place. We take reliability very seriously. Although we understand that some emergency situations are inevitable, if a host displays a pattern of canceling or not showing up, they will be removed from the site. Our customer support department will personally assist you in finding a replacement guide in the case of guide cancellations.


Booking a Property Join:

How does the handover of keys work?
The handover of keys should be agreed upon between the host and guest in advance, and should happen as planned, whether the keys are handed over personally or by a third party. Remember to be clear with your guest about how the key exchange will work and remind them of how it will take place after you confirm a booking.

How many people are allowed to stay in a particular property? The maximum number of guests will vary between properties. Please contact possible hosts with any questions about the property through our messaging system.


Can I bring my pet?
Amenities and accommodations vary depending on the host. If your host has not specified a policy on pets on the listing, feel free to contact them through our messaging system and ask if they allow pets.


When will I receive the host's complete contact and address details?
Once your payment details are confirmed, we will proceed to reserve the total booking cost. When the booking is confirmed, you will receive your host's complete address.


Why is the price on the checkout page different to the price on the search page? If you browse our listings without entering specific dates, you will be displayed a starting price for each property. After having selected specific dates, the exact price is calculated. The amount will depend on the rates that the host has set. Hosts may charge different rates for different seasons or depending on the number of guests staying in the property. There may also be a cleaning fee, or daily, weekly, and/or monthly rates.



SECURITY DEPOSITS

Can hosts charge Security Deposits?
Yes. Join a Join strongly recommends all security deposits be handled within our Security Deposit System.


How do Join a Join Security Deposits work?
The guest’s credit card is authorized for the total amount of the deposit, 24 hours before checking in.

The amount is released 48 hours after the check-out date, provided the host does not make a claim. Keep in mind it may take the bank or credit card company up to ten days to process the release of funds.

If you checkout before your scheduled date, the Security Deposit will not be released until 48 hours after your originally scheduled checkout date. If you cancel your reservation before checking in, the Security Deposit will be released immediately.


Can Security Deposits be handled outside the Join a Join Security Deposit System?
Security Deposits may be handled off-site, provided it is clearly communicated prior to booking a reservation. If a host chooses to handle the Security Deposit outside of our system, it should be clearly stated in the listing description or house rules, or there should be evidence of the communication in our messaging system.

Under no circumstances should guests be required to pay a deposit at check-in without prior notification. Should there be any damages reported, Join a Join will gladly assist in the communication between host and guest; however, we cannot ensure payment or return of deposits handled outside of our Security Deposit System.

We encourage you to Join our Security Deposit System to ensure the best possible service.


What if a host makes a claim on my Security Deposit?
Security Deposits are automatically authorized on your credit card for the deposit amount 24 hours prior to check-in. The amount is automatically released 48 hours after your checkout date if there are no claims by the host.

If a host reports any damages within 48 hours, Join a Join will place the security deposit on hold and contact both parties directly. We ensure both parties are represented fairly, and we may request certain details and information from either party necessary to reach a satisfactory solution.

We request email communication in order to collect the necessary data from the host, which may include photos, videos, receipts, estimates, or links to comparable items for replacement.

As a guest, you will have up to 72 hours to respond to our Customer Support Team once they have contacted you about a claim. Most Security Deposit claims are handled within a week of the initial claim.


If the Join a Join Customer Support Team determines that money is owed, the deposit will be collected and paid out to the host.


What if my credit card expires before the date of my reservation?
At Join a Join we process payments for reservations the moment a host accepts a request. We then hold that payment in our system until 24 hours after a guest has checked in, ensuring customer satisfaction before the host receives any payment.

If the charge on your card was successful, there are no issues regarding expiration dates. Since the charges were already made, there is nothing you need to do.

However, if the charge on your card was not successful, or there are Security Deposits associated with your reservation and your card is due to expire before the check-in date, please contact the Join a Join Customer Support Team so we can assist you in updating your payment information.

If we are unable to authorize the Security Deposit on your card, you are still subject to any claims made against the deposit.


Booking an Adventure Join:

How do I know the experiences are good?
We only allow experiences that are interesting, authentic, and valuable. A Join a Join experience is hard to find anywhere else! It is culturally enriching and can further your knowledge of the destination and its people.


What if the host is late? What if I am late?
You are only obligated to pay for the time and date you booked. If your host is late, contact them. If they are more than 15 minutes late, or attempts to reschedule the experience within 24 hours prior to the original date or time, you may, but are not obligated, to accommodate the request, and must submit the change in writing to our Customer Service department. Please include the new date/time of the experience. If you you do not wish to or are unable to reschedule, you will be refunded in full.

If you are late, let your host know! If you are very late and have to cancel, your experience is non-refundable. If there are any issues, contact Customer Service.


What if I can’t find my host?
Once a host confirms your booking, you will receive your host’s contact information. We recommend you provide your host with your contact information in the event of a last minute complication; however, it is entirely up to you. If you can’t find your host, contact him/her. If after repeated attempts you can’t get in touch with your host and you can’t find each other, please contact customersupport@joinajoin.com and let us know of the situation.


What if I want a custom experience?
Sometimes guests are looking for something specific or hard to find. If you can’t find what you want in our website, please contact us at customersupport@joinajoin.com with your lodging and adventure specifications. Who knows? Maybe we can find what you are looking for. At Join a Join we’re all about finding the right Join for you, so don’t hesitate to email us at any time.

Join a Join welcomes all kinds of experiences from all types of people, as long as the experience or activity respects the local community and its visitors.