Room type
Join a Join allows hosts to choose among 7 standardized cancellation policies (Flexible,Moderate,Strict,Super Strict,30 Days,No Refund,Reasonable) that we will enforce to protect both guest and host alike. The Super Strict cancellation policy applies to special circumstances and is by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.
Flexible:
- Traveler must cancel 1 full day (24 hours) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. -
- Traveler Joiner receives a 100% refund, minus fees. If you cancel with less than 24 hours of anticipation, there will be no refund.
For a Full refund, cancellation must be made a 1 day prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Wednesday before check in time.
If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 100% refunded.
If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.
Moderate:
– Travel Joiner must cancel 5 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.
- Traveler Joiner receives a 100% refund, minus Join a Join Service fees. If you cancel with less than 5 days of anticipation, there will be no refund.
For a Full refund, cancellation must be made a 5 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Saturday before check in time.
If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.
Strict:
– Travel Joiners must cancel 7 full days (1 week) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.
- Cancellations requested with 7 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 7 days of anticipation, there will be no refund.
For a 50% refund, cancellation must be made a 7 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Thursday before check in time.
Super Strict:
– Super Strict – Travel Joiners must cancel 30 full days (1 month) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.
- Cancellations requested with 30 or more days in advance receive a 75% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.
For a 75% refund, cancellation must be made a 30 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Tuesday before check in time.
30 days:
– Travel Joiners must cancel 30 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.
- Cancellations requested with 30 or more days in advance receive a 100% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.
For a Full refund, cancellation must be made a 30 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Tuesday before check in time.
No Refund:
- There will be no refund. (This Cancellation Policy only applies to special circumstances and is by invitation only).
For a 0% refund, cancellation must be made a 1 day prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Wednesday before check in time.
Reasonable:
- 50% refund up until 14 days prior to arrival, except fees
– Travel Joiners must cancel 14 full days (2 week) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.
- Cancellations requested 14 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 14 days of anticipation, there will be no refund.
For a 50% refund, cancellation must be made a 14 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Thursday, cancel by the previous Thursday before check in time.
