Cancellation Policy

Cancellation Policies

Join a Join allows hosts to choose among 7 standardized cancellation policies (Flexible,Moderate,Strict,Super Strict,30 Days,No Refund,Reasonable) that we will enforce to protect both guest and host alike. The Super Strict cancellation policy applies to special circumstances and is by invitation only. The Long Term cancellation policy applies to all reservations of 28 nights or more. Each listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their travel plans and then clicking 'Cancel' on the appropriate reservation.

Flexible: Full refund 1 day prior to arrival, except fees

Flexible:

- Traveler must cancel 1 full day (24 hours) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in. -

- Traveler Joiner receives a 100% refund, minus fees. If you cancel with less than 24 hours of anticipation, there will be no refund.

1 day prior
Mon, Oct 18
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a Full refund, cancellation must be made a 1 day prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Monday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 100% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Moderate: Full refund 5 days prior to arrival, except fees

Moderate:

– Travel Joiner must cancel 5 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.

- Traveler Joiner receives a 100% refund, minus Join a Join Service fees. If you cancel with less than 5 days of anticipation, there will be no refund.

5 days prior
Thu, Oct 14
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a Full refund, cancellation must be made a 5 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Thursday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Strict: 50% refund up until 7 days prior to arrival, except fees

Strict:

– Travel Joiners must cancel 7 full days (1 week) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.

- Cancellations requested with 7 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 7 days of anticipation, there will be no refund.

7 days prior
Tue, Oct 12
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a 50% refund, cancellation must be made a 7 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Tuesday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Super Strict: 75% refund up until 30 days prior to arrival, except fees

Super Strict:

– Super Strict – Travel Joiners must cancel 30 full days (1 month) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.

- Cancellations requested with 30 or more days in advance receive a 75% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.

30 days prior
Sun, Sep 19
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a 75% refund, cancellation must be made a 30 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Sunday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

30 Days

30 days:

– Travel Joiners must cancel 30 full days prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.

- Cancellations requested with 30 or more days in advance receive a 100% refund, minus Join a Join Service fees. If you cancel with less than 30 days of anticipation, there will be no refund.

30 days prior
Sun, Sep 19
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Thu, Nov 18
11:00 AM
Example

For a Full refund, cancellation must be made a 30 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Sunday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

No Refund

No Refund:

- There will be no refund. (This Cancellation Policy only applies to special circumstances and is by invitation only).

1 day prior
Mon, Oct 18
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a 0% refund, cancellation must be made a 1 day prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Monday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.

Reasonable: 50% refund 14 days prior to arrival, except fees

Reasonable:

- 50% refund up until 14 days prior to arrival, except fees

– Travel Joiners must cancel 14 full days (2 week) prior to check-in (or 3:00 p.m. if not specified) on the day of check-in.

- Cancellations requested 14 or more days in advance receive a 50% refund, minus Join a Join Service fees. If you cancel with less than 14 days of anticipation, there will be no refund.

14 days prior
Tue, Oct 05
3:00 PM
Check in
Tue, Oct 19
3:00 PM
Check out
Wed, Oct 20
11:00 AM
Example

For a 50% refund, cancellation must be made a 14 days prior to listing's local check in time (or 3:00 PM if not specified) on the day of check in. For example, if check-in is on Tuesday, cancel by the previous Tuesday before check in time.

If the guest cancels less than 0 days in advance, the first night is non-refundable but the remaining nights will be 0% refunded.

If the guest arrives and decides to leave early, the nights not spent 0 days after the official cancellation are non-refunded. Cleaning fees, Security fees, Additional Guest fees are non-refunded.